FAQ’s

1.How do I place an order?
Simply browse our website, add the products you need to your cart, and proceed to checkout.

2. What payment methods do you accept?
We accept [Visa, MasterCard, PayPal, Afterpay, etc. – insert actual methods].

3. Can I change or cancel my order after placing it?
Please contact us as soon as possible. Orders already processed or shipped cannot be changed or cancelled.

1. Do you ship across Australia?
Yes, we ship nationwide. Delivery to remote or regional areas may take longer.

2. How long does delivery take?
Standard delivery takes [3–7 business days] in metro areas. Express delivery may be faster.

3. How can I track my order?
Once your order is dispatched, you’ll receive a tracking link by email.

1. What is your return policy?
You can return eligible items within [14 days] if they are unused, in original packaging, and with proof of purchase. See our Returns & Refunds Policy for details.

2. Who pays for return shipping?

Customers are responsible for return shipping unless the item is defective, damaged, or incorrect.

3. How long do refunds take?
Approved refunds are processed within [7–10 business days] to your original payment method.

1. Do your products come with a warranty?
 Yes. Many items include a manufacturer’s warranty, and some may include an additional Iwyabuy warranty.

2. What does the warranty cover?

 Manufacturing defects, faulty materials, or failure under normal use. It does not cover misuse, accidents, or wear and tear.

3. How do I make a warranty claim?
 Contact us with your order details, proof of purchase, and photos/videos of the fault.

1.Do you offer bulk discounts?
 Yes. Please contact us for trade or bulk order enquiries.

2. Do you ship internationally?
 Currently, we ship to [Australia only / Australia & NZ – edit as applies]. International shipping may be added in future.

3. How do I contact customer support?
 You can reach us via email at iwaybuy.sales@gmail.com or phone at [insert phone number].